Resume

OBJECTIVE

A position which will use ability to work on a self-directed basis in managing a marketing territory to develop and implement programs, to organize people and work, and to communicate positive ideas and images.

HIGHLIGHT OF QUALIFICATION AND ABILITY

• 03 years experience working in administrative support, customer service, PR, and marketing in Canada and Vietnam: Vietnam Airlines Corporations, T&A Communications, Computer Onsite.
• Proficient in MS Word, Excel, Access, PowerPoint, Outlook Express, MS Project, and Internet. Great typing (50+ wpm), writing, data entry and communication skills.
• Excellent communication skill: efficient in reading and speaking and excellent in writing English.
• Experienced in accounts payable/receivable, office payroll, petty cash, bank deposits and other banking procedures.
• Experienced in proofreading, coordinating and booking of meetings and travel plans, organizing press conference and PR campaign.
• Ability to work independently or as a part of team effectively and carry out multiple tasks or projects. Ability to take a role of leadership and manage team work. Ability in generating possible solutions; evaluate solutions to make the best recommendations or decisions.
• Experienced in Event Planning and Management. Was a member in The Big Sweep Team who participated in The Big Apprenticeship Contest – Season 3 held by The Big Brothers Big Sisters Ottawa in 2008 and raised $3,000 for the children in the community.

EDUCATION

01/08-04/09	Diploma Degree in Small and Medium Enterprises Management, Full TimeAlgonquin College – Ottawa, Ontario, Canada  http://www.algonquincollege.com/main Graduated with an Honours certificate.
09/01-01/06	Bachelor’s Degree of Business English, Full TimeForeign Trade University – Hanoi, Vietnam. http://www.ftu.edu.vn/portal/page/portal/dhnt_en
09/99-05/01	Hanoi Amsterdam High School – Hanoi, Vietnam http://www.hn-ams.org/en/

WORK EXPERIENCE

10/08 – 01/09 (Part time)	Tutor in Project Management Course – Algonquin College, Ottawa, ON, Canada  www.algonquincollege.com Teaching, delivering all information in all lectures and help students in understanding and learning the course, overcome obstacles and improve studying skill. MSProject 2007 software and other activities related to project management skills.
07/08 – 04/09 (Part time)	Office Administrator – Computer Onsite CompanyOttawa, ON, Canada www.computeronsite.ca Type and proofread correspondence, forms and other business documents; Maintain and prepare reports, mailing lists and databases; Process incoming and outgoing mail manually or electronically; Send and receive messages; Prepare and format page presentation; Compile data, statistics and other information Process payments and place orders for the company’s business transaction, maintain inventories and office supplies, handle with store merchandising and returns and customer services. Answer telephone calls; Book appointments, Coordinate meetings.
10/06 – 12/07 (Full time)	Marketing Planning Executive – Marketing Planning Department- Vietnam Airlines Corporation – Vietnam www.vietnamairlines.com.vn Develops, establishes and maintains strong relationships with frequent customers; Solve daily customers’ claims. In charge with awarding process in all Vietnam Airlines branch offices abroad (Frankfurt, Paris, Australia, Japan, Korea, etc.) Work in projects planning for improving the loyal customers’ services program and Vietnam Airlines’ brand image. Provides information and recommendations to the manager for setting or revising the company’s goals and objectives, operating policies, strategic planning.
01/06 – 10/06 (Full time)	Media Assistant – T&A Communications, Vietnam www.ta.com.vn Daily reports and media analysis for well-known clients like Standards Chartered Bank, Temasek Holdings Group, Visa Card, etc. Organize events and press conferences; Compose and audit press documents and page presentation. Work in projects in brand building and brand PR including activities on media research and analysis, message development, market entry and business intelligence, issue and crisis communications management, activation PR and online marketing communications. Daily communicate with clients via email, telephone, fax, and face to face meeting.

AWARDS

The International House Prize: The prize is an award for awarded to the best all-round graduating student in a degree, diploma, or certificate program, attending Algonquin College on a student visa. Selection is based on academic achievement and active participation in extracurricular activities within the College community.

LIFE EXPERIENCE

• President of Multicultural Activity Group of Algonquin College. Responsible in managing club’s activity, organize activities and meeting for Algonquin College students and help new students settle down in the new environment.
• Member of The Big Sweep Team, who has just participated in The Big Apprenticeship Contest – season 3 held by The Big Brothers Big Sisters Ottawa. Our team has raised $3000 for the children in the community, with a lot of activities and awareness for Big Brothers Big Sisters Ottawa. It was a very successful event.
• Member of Student Research Club at Foreign Trade University and joined many social activities in Foreign Trade University.
• Volunteer in Annual Terry Fox Run Events which took place in Hanoi on November 2005 and September 2006.
• Volunteer in annual blood donation campaigns held by Hanoi Voluntary Youth Society on October 2006.
• Member of Youth Union in Vietnam Airlines Corporations.